PIVR Return & Refund Policy

At PIVR, we want you to feel confident ordering from us. If something isn’t right, reach out and give us the opportunity to make it right.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

• Unworn and unwashed
• In its original condition
• Free from stains, odors, damage, or signs of wear
• Returned with any original tags, when applicable

Original packaging is appreciated when available but is not required.

To request a return, email hello@pivrbrand.com with your order number and the item you would like to return.

Please do not send an item back before contacting us. Once your return is approved, we will provide return instructions.

Damaged, Defective, or Incorrect Orders

If we made a mistake, we’ll make it right.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at hello@pivrbrand.com within 30 days of delivery.

Include:

• Your order number
• A brief description of the problem
• A clear photo of the item

Once we verify the issue, we will provide a replacement or refund at no additional cost to you.

In many cases, you will not need to return a damaged or defective item.

Size Exchanges

We know ordering clothing online can make sizing difficult.

If the size you ordered doesn’t work for you, contact us within 30 days of delivery and we’ll help arrange an exchange for another size of the same item, subject to availability.

The original item must be unworn, unwashed, and in its original condition.

For standard size exchanges, the customer is responsible for the cost of returning the original item. PIVR will cover the standard shipping cost of sending the replacement item to you.

We strongly encourage reviewing the size guide on each product page before ordering, as sizing can vary between styles.

Change-of-Mind Returns

Changed your mind? That’s okay.

Eligible items may be returned within the 30-day return period as long as they meet the return-condition requirements above.

Customers are responsible for return shipping on change-of-mind returns.

Original shipping charges are not refundable unless the return is the result of a PIVR error or a damaged or defective product.

Sale Items

Sale items may be returned unless the product was clearly marked “Final Sale” at the time of purchase.

Final Sale items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

Refunds

Once your return arrives, we will inspect it and let you know when your refund has been approved.

Approved refunds will be issued to your original payment method.

We aim to process approved refunds within 5 business days after receiving and inspecting the return. Your bank or card provider may require additional time for the refund to appear in your account.

Personalized or Custom Products

Products specifically personalized or customized for an individual customer may not be eligible for standard returns unless they arrive damaged, defective, or incorrect.

Any return restrictions for a customized product will be clearly disclosed before purchase.

International Orders

International customers are responsible for return shipping costs for standard returns unless the item arrived damaged, defective, or incorrect.

Any additional consumer rights required by the laws of the country where your order was delivered will continue to apply.

Our Commitment

PIVR is built around a simple idea:

Pursue. Improve. Value. Repeat.

That applies to how we treat our customers too.

If you have an issue with your order, contact us at hello@pivrbrand.com. We’ll listen, be fair, and do our best to make it right.